Delete your Trackk account
Last updated: August 3, 2026
You can request permanent deletion of your Trackk account and associated cloud data in the app or by email. You do not need to reinstall the app.
Delete in the app
- Open Trackk and sign in.
- Open Profile, then Privacy & data.
- Tap Delete account and confirm.
Request deletion by email
Send the request from the email address used for your Trackk account. We may ask you to verify control of that address. We complete verified requests within 30 days.
Data covered by the request
After verification, we delete the Trackk cloud account and associated account records, backed-up ride records and private ride files, video reviews, coaching history, and stored coaching media. Limited security or legal records may be retained where required, and de-identified information may remain when it can no longer identify you.
Data stored only on your phone
Trackk cannot remotely erase recordings stored only on your phone. Delete those rides in the app or remove the app from that phone.
Questions
Email support@trackk.ai.